Last Updated: June 2026
 

Welcome to Chelèn House. By accessing our website, creating an account, purchasing products, purchasing gift certificates, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
 

Use of Our Website

By using this website, you agree to:

• Use the website only for lawful purposes

• Provide accurate and complete information when placing orders or creating an account

• Not engage in any activity that may interfere with the operation or security of the website

• Not attempt to gain unauthorized access to any portion of the website or its systems

Chelèn House reserves the right to refuse service, terminate accounts, or cancel orders when necessary.
 

Customer Accounts

Customers may create an account to:

• Track orders

• View order history

• Save account information

• Access future customer features

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
 

Product Information

We strive to ensure all product descriptions, photographs, pricing, and availability information are accurate. However, errors may occasionally occur.
 

Because many of our products are handcrafted, slight variations in color, bead placement, size, texture, and design details may occur. These variations are part of the artisan process and are not considered defects.
 

Chelèn House reserves the right to correct errors, update information, modify pricing, or discontinue products without prior notice.
 

Orders
All orders are subject to acceptance and availability.
 

After placing an order, you will receive an order confirmation email. Receipt of an order confirmation does not guarantee acceptance of the order.
 

Chelèn House reserves the right to refuse or cancel any order for reasons including:

• Product availability

• Pricing errors

• Suspected fraud

• Inaccurate customer information

• Violation of these Terms & Conditions

If payment has already been processed for a canceled order, a refund will be issued.
 

Pricing & Payments

All prices displayed on the website are listed in U.S. Dollars unless otherwise stated.
 

We reserve the right to modify prices at any time without prior notice.
 

Payment must be received before an order is processed and shipped.
 

Shipping

Shipping times are estimates and are not guaranteed.
 

Chelèn House is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or circumstances beyond our control.
 

Additional shipping details can be found in our Shipping Policy.
 

Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

By making a purchase, you acknowledge and agree to the terms outlined in that policy.
 

Custom Orders & Bulk Requests

Custom orders, personalized items, and bulk purchase requests may require additional processing time and approval.
 

Custom and personalized products may not be eligible for cancellation, return, or exchange once production has begun.
 

Gift Certificates

Gift certificates are non refundable and cannot be redeemed for cash except where required by law.
 

Chelèn House is not responsible for lost, stolen, or unauthorized use of gift certificates.
 

Gift certificates may only be redeemed through approved purchasing methods provided by Chelèn House.
 

Intellectual Property

All content on this website, including but not limited to:

• Logos

• Product photography

• Product descriptions

• Graphics

• Website design

• Text and content

is the property of Chelèn House and may not be copied, reproduced, distributed, or used without written permission.
 

Limitation of Liability

Chelèn House shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the applicable product or order.
 

Third Party Services

Our website may contain links to third party websites or services. Chelèn House is not responsible for the content, policies, or practices of any third party websites.
 

Changes to These Terms

Chelèn House reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
 

Continued use of the website after changes are posted constitutes acceptance of the updated terms.
 

Contact Information

If you have questions regarding these Terms & Conditions, please contact us through our Contact page.