Shipping Policy

Thank you for shopping with Chelèn House. We are committed to carefully preparing and shipping your order as quickly as possible.
 

Order Processing
 

Orders are typically processed within 2 to 5 business days. Processing times may be extended during holidays, promotions, new collection launches, or periods of high order volume.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
 

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated shipping times are provided by the carrier and are not guaranteed.
 

Shipping Address

Please review your shipping information carefully before placing your order. Chelèn House is not responsible for packages delayed, lost, or delivered to an incorrect address due to information provided at checkout.
 

Tracking Your Order

Once your order ships, tracking information will be sent to the email address associated with your purchase. Please allow up to 24 hours for tracking information to become active.
 

Lost or Delayed Packages

While we do our best to ensure timely delivery, Chelèn House is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact the shipping carrier first. If you need additional assistance, we are happy to help.
 

International Shipping

International shipping availability may vary. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
 

Questions

If you have any questions regarding shipping or your order status, please contact us through our Contact page. We are happy to assist you.