Last Updated: June 2026
 

Chelèn House respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, purchase a gift certificate, subscribe to our communications, or interact with our services.
 

By using our website, you agree to the practices described in this Privacy Policy.
 

Information We Collect
 

We may collect the following information:
 

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Account login information

• Order history

• Gift certificate purchases and redemptions
   

Payment Information

Payments are processed through secure third party payment providers. Chelèn House does not store complete credit card or payment information on our servers.
 

Website Usage Information

We may automatically collect certain information, including:

• Device type

• Browser type

• IP address

• Pages visited

• Time spent on the website

• Referral sources

• Cookies and similar technologies
   

Customer Accounts

Customers may create an account to:

• View order history

• Track current orders

• Save shipping information

• Manage account preferences

• Access future customer features
   

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
 

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate order updates and shipping notifications

• Manage customer accounts

• Process gift certificate purchases and redemptions

• Improve our products and services

• Prevent fraud and unauthorized activity

• Send promotional emails and marketing communications when you have opted in
   

Email Communications

If you subscribe to our email list, we may send updates regarding:

• New product releases

• Promotions and special offers

• Company news

• Upcoming collections and events
   

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.
 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Analyze website traffic

• Support ecommerce functionality

• Enhance the customer experience

​You may adjust your browser settings to refuse cookies, although some website features may not function properly.
 

Sharing Information

Chelèn House does not sell, rent, or trade your personal information.

We may share information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping providers

• Ecommerce and website platforms

• Email marketing providers

• Analytics providers

These providers receive only the information necessary to perform their services.
 

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage can be guaranteed to be completely secure.
 

Gift Certificates

Gift certificates are treated as store value and may only be redeemed according to the terms provided at the time of purchase. Gift certificate information may be associated with customer accounts for redemption and order tracking purposes.
 

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
 

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where permitted by law

• Opt out of marketing communications

To make a request, please contact us through our Contact page.
 

Changes to This Policy

Chelèn House reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
 

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact page.